BetPortal is operated by CREDARA GROUP LTD and was launched in 2024. We are licensed by the Anjouan Gaming Authority under licence number ALSI-202601040-FI2, which sets out the regulatory framework within which we operate. That licence is not a formality — it carries obligations around fair play, financial conduct, and player protection that we are required to meet and that the authority holds us to.

We built BetPortal with players in the United Kingdom in mind. The platform is designed to work cleanly through a web browser on any device, without requiring anything to be downloaded or installed. We keep things straightforward because that is what most people actually want when they sit down to place a bet or spin a slot.

How we handle your money

Player balances are kept separate from the funds we use to run the business day to day. This is a basic operational principle, not an afterthought. When you make a deposit, that money is yours until you withdraw it or choose to play with it. Our withdrawal window runs to 24–48 hours, and our minimum deposit and withdrawal threshold is £20. We process withdrawals through the same routes used for deposits wherever the payment provider permits it — VISA, Mastercard, Skrill, NETELLER, Bank Transfer, and a range of cryptocurrency options including Bitcoin, Ethereum, and Tether.

Safer gambling

We take our responsibility here seriously, and we have tried to build it into the platform rather than tack it on at the edges. That means deposit limits, session controls, and self-exclusion tools are accessible without having to dig through menus. If you feel you need to step back, we want to make that as easy as possible. We also apply age verification checks at registration — no one under 18 is permitted to hold an account or play on the site.

When something goes wrong — a withdrawal that is taking longer than expected, a bonus that has not credited correctly, a technical fault during a session — we expect ourselves to respond clearly and without delay. Our support team handles queries in English and is reachable around the clock. We do not consider a complaint resolved until the player does.

The providers we work with — including Pragmatic Play, Evolution, NetEnt, Play'n GO, and others — are selected because they meet standards we are comfortable standing behind. The same logic applies to the payment routes we list. If a method does not perform reliably or raises concerns about security, we do not offer it.

BetPortal accepts players from the United Kingdom, and British pounds are fully supported alongside euros and US dollars. We are not trying to be everything to everyone. We are trying to run a site that works properly, handles your money responsibly, and treats any problems as something to fix rather than manage.