This Privacy Policy explains how BetPortal, operated by CREDARA GROUP LTD, collects, uses, stores, and protects your personal data when you use our web platform. These practices apply fully to players residing in the United Kingdom. Please read this page carefully so you understand your rights and our responsibilities.

What We Collect and Why

When you create an account with us, we collect personal information including your full name, date of birth, email address, postal address, and payment details. This information is necessary to verify your identity, process deposits and withdrawals, comply with anti-money laundering obligations, and maintain the integrity of your account. During transaction processing, we also receive data from payment gateways — such as partial card details or e-wallet identifiers — solely to complete and record your financial activity accurately.

We may share your data with a strictly limited set of external parties where it is operationally necessary or legally required. These include payment processors who handle your deposit and withdrawal instructions, identity verification services that confirm your age and identity in line with regulatory requirements, and relevant regulatory or law enforcement authorities when we are under a legal obligation to disclose. We do not sell your personal data to third parties, and we do not share it for marketing purposes without your explicit consent.

Your Rights and How to Exercise Them

Under applicable UK data protection law, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data in certain circumstances. If you wish to make any of these requests, you can contact our support team through the channels listed on our website. We will acknowledge your request promptly and aim to respond in full within the timeframe required by law.

We retain your personal data for as long as your account remains active. Following account closure or a period of verified inactivity, we retain certain records for the duration required by our licensing obligations and applicable legal frameworks — typically several years. This retention period exists to satisfy regulatory audit requirements and to resolve any disputes that may arise after account closure. Once the applicable retention period has expired, your data is securely deleted or anonymised.

We protect your data using 256-bit SSL encryption across our web platform, ensuring that information transmitted between your browser and our servers is secured in transit. Your data is stored on secure servers with restricted internal access; only personnel with a legitimate operational need are authorised to view personal account information, and those individuals are bound by confidentiality obligations.

If we make material changes to this Privacy Policy, we will notify you through a prominent notice on the platform or by email to the address registered on your account. Continued use of our web platform following such notification constitutes your acknowledgement of the updated policy. We encourage you to review this page periodically so you remain informed about how we handle your data.

If you have concerns about how we process your personal data and are not satisfied with our response, you have the right to raise a complaint with the relevant data protection authority in the United Kingdom.