These Terms and Conditions govern your use of BetPortal, operated by CREDARA GROUP LTD and licensed by the Anjouan Gaming Authority (licence number ALSI-202601040-FI2). By registering an account or placing any wager on BetPortal, you confirm that you have read, understood, and agreed to these terms in full. If you do not agree, you must not use this site.

Player Eligibility and Account Responsibilities

To register and play on BetPortal, you must be at least 18 years of age. Adult residents in the United Kingdom are eligible to register and play under these terms. It is your responsibility to ensure that online gambling is lawful in your jurisdiction before opening an account.

Each player is permitted to hold only one account. Opening duplicate or additional accounts — whether under your own name or any other identity — is strictly prohibited. If we identify multiple accounts belonging to the same individual, we reserve the right to close the duplicate accounts, void any associated balances, and withhold pending withdrawals pending investigation.

When registering, you must provide accurate, current, and complete information. You are responsible for keeping your login credentials confidential. We will not be held liable for losses resulting from unauthorised access to your account where you have failed to maintain reasonable security over your credentials. If you suspect that your account has been accessed without your authorisation, you must notify our support team immediately.

Deposits, Bonuses, and Withdrawals

The minimum deposit and minimum withdrawal amount is £20. Withdrawals are typically processed within 24 to 48 hours, subject to standard verification checks. We reserve the right to request identity documentation before releasing any withdrawal, in line with our obligations under applicable anti-money-laundering procedures.

Bonuses offered through BetPortal are subject to specific terms at the point of issue, including wagering requirements, minimum deposit thresholds, maximum bet limits, and validity periods. As a general principle, bonus funds must be wagered before any associated winnings become eligible for withdrawal. Attempting to withdraw bonus funds before meeting the applicable playthrough requirement will result in the bonus and any derived winnings being forfeited. Where a maximum bet limit applies during bonus play, exceeding that limit may result in the bonus being voided.

Prohibited activities on BetPortal include, but are not limited to: operating more than one account; using automated software, scripts, or tools to interact with the site; engaging in collusion with other players; exploiting software errors or vulnerabilities; and any form of fraudulent deposit or chargeback behaviour. Where we have reasonable grounds to believe that any such activity has taken place, we may suspend or permanently close the account, void bets and bonuses, and refer the matter to the relevant authorities where appropriate. We will not enter into negotiation over decisions made on the basis of confirmed fraudulent conduct.

We may update these Terms and Conditions from time to time. Where changes are material, we will provide reasonable notice before they take effect. Continued use of BetPortal following any update constitutes your acceptance of the revised terms. If you have a dispute relating to these terms or to the outcome of a transaction, you should contact our support team in the first instance. We are committed to resolving disputes fairly and in a timely manner through our internal complaints process.